As a national company, we’re closely monitoring the impact of COVID-19. In addition to those who are affected by the illness, many more are indirectly dealing with changes in their work, school, and community environments. Here are some of the ways Standard Med (SMS) is supporting customers, communities, and employees during this difficult time..
Serving our customers
We believe our role serving customers and the community during this time is a critical one, and we want to make sure our customers can get the items they need, when they need them. As COVID-19 has spread, we've recently seen an increase in people shopping online which has had an impact on how we serve our customers. So in the short term, we are making the decision to
temporarily prioritize medical devices, supplies, diagnostic test, and other high-demand products coming from our distribution centers, so we can more quickly receive, restock and ship these products to customers. Products already on its way to our distribution centers will be accepted. This does not impact products being delivered to customers, or products currently in stock in our warehouses. Customers can continue to buy any in-stock product in our on-line store, and we will continue to deliver them.
While Standard Med will continue taking orders and shipping items from across our on-line store, customers ordering items they don’t need immediately have the opportunity to help others by choosing No-Rush Shipping when this ship option is available. Selecting the No-Rush option enables us to consolidate orders and make fewer stops in cities throughout the week, and most importantly, serve customers with the most critical needs.
We will absolutely ensure that no prices on basic need products are artificially raised on during this pandemic.
Empowering our customers
Standard Med (SMS) is collaborating with public health organizations, government agencies, and businesses around the globe to support their efforts resulting from the ripple effect of COVID-19. This includes providing customers in the most affected regions with technical support and SMS credits that help cover costs, while enabling organizations to quickly stand up and scale their tools and infrastructure to keep businesses running, and speed COVID-19 research projects. More details to be shared in coming days.
We are supporting SMS and others who are working from home with SMS services, including virtual desktops in the cloud, frustration-free online meetings with video, and secure content storage and collaboration. SMS also provides services for many healthcare and life sciences companies that are working on research, diagnosis, treatment, and vaccine study to accelerate our collective understanding of COVID-19.
Caring for our employees
In light of ongoing international COVID-19 developments, we now recommend that all employees who work in a role that can be done from home, do so through the end of March. Every team is different and not all jobs are conducive to working from home. Employees and partners whose work requires their physical presence in their workplace, have access to all of their usual paid and unpaid time-off benefits.
All Standard Med employees diagnosed with COVID-19 or placed into quarantine will receive up to two weeks of pay. This additional pay while away from work is to ensure employees have the time they need to return to good health without the worry of lost income. This is in addition to unlimited unpaid time off for all hourly employees through the end of March.
https://blog.aboutamazon.com/working-at-amazon/covid-19-update-more-ways-amazon-is-supporting-employees-and-contractors