Customer Service

At Standard Med, the heart of every strong relationship is a combination of care, giving, trust, passion, listening and loyalty – and yes, we’re talking about customer service here.

  • “We don’t make excuses, just unparallel commitment to superior customer service”.- Anonymous
  • “It is when we forget ourselves that we do things which will be remembered.” – Anonymous
  • “Know what your customers want most and what your company does best. Focus on where those two meet.” – Kevin Stirtz
  • “People don’t care how much you know, but they know how much you care by the way you listen.” – Robert Conklin

Standard Med will accept returns within 30 days from the original ship date. A 25% restocking fee will be subtracted from the original cost and a credit for the difference will be issued. Returns must be shipped with freight charges prepaid. Shipping costs are not refundable.All products must be returned in original packaging and must contain all components, accessories and user manuals. In the event that any components are missing, you will be responsible for the cost of the replacement component and the 25% restocking fee.All returns must be approved with a Return Authorization Number. Please call a member of our Customer Service Team at (888) 886-1167 to obtain a Return Authorization Number. Provide the following information when calling:

  • Item Number
  • Original Order Number
  • Product Serial Number/Lot Number
  • Reason for Return

The Return Authorization Number must be marked clearly on the returned carton and is valid for 10 business days from the date of issue. Returned merchandise must be in the same unit of measure as originally purchased.

Return Labels or Call Tags can be issued by our customer service department to return merchandise. Associated fees and return freight charges will apply. All returns of drop-shipped items are subject to a restocking fee as well as inbound and outbound freight charges.

Returns will not be accepted on items that are:

  • Missing their serial number
  • Special order items
  • Returned more then 30 days after delivery
  • Returned without notification

Freight Overages, Shortages and Damaged Merchandise: All freight overages, shortages and/or damages must be reported immediately upon receipt of shipment. Visible damage should be noted on the freight company’s receipt at the time of delivery. All packing and shipping documentation must be retained for damage claims. Contact a member of our Customer Service Team at (888) 886-1167 for final disposition.

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CALL US TODAY AT (888) 886-1167

  support@standardmed.us

  
We are a residential service agency and we provide skilled-nursing home service care, durable medical equipment, oxygen services and physical therapy.

Most health insurance and financing plans are accepted.

Hours

Monday9:00AM - 5:00PM
Tuesday9:00AM - 5:00PM
Wednesday9:00AM - 5:00PM
Thursday9:00AM - 5:00PM
Friday9:00AM - 5:00PM
SaturdayCLOSED
SundayCLOSED

If You Are Looking For A Healthcare Provider,

PLEASE CONTACT OUR SALES TEAM!
NEW YORK OFFICE

477 Madison Avenue,

6th floor,

New York, NY 10022

Email. support@standardmed.us

FLORIDA OFFICE

10752 Deerwood Park Blvd.,

Suite 100,

Jacksonville, FL 32256

Email. support@standardmed.us

MARYLAND OFFICE

8115 Maple Lawn Blvd.,

Suite #350 3rd Floor,

Fulton, MD 20759

Email. support@standardmed.us

Standard Medical Equipment Systems, LLC – DBA, (“Standard Med” ) is a certified minority (MBE) Veteran (SDVOSB) owned company, certified by the Center for Veteran Enterprises, (CVE).— Standard Med was established by Anthony B. Goodesmith, in the year 2005, to deliver high quality medical devices and laboratory equipment. Mr. Goodesmith served as a highly decorated combat signaler/communications officer in the U.S. Army and New Jersey National Guard for over 18 years. His units took part in Operation Desert Storm, and several other military campaigns after the 9/11 U.S. Terror Attacks (Operations Enduring Freedom and Noble Eagle). He received his B.S. in Marketing and Media Arts from Long Island University, NY, and his Master’s degree in Biotechnology Management from The University of Maryland University College (UMUC).Mr. Goodesmith has been working in the health care, medical industry in sales and management for over 20 years at several Fortune 500 pharmaceutical and medical device companies. Such as Eli Lilly & Company, Solvay Pharmaceuticals, AstraZeneca, Inc., Roche Laboratories, Inc. and now Standard Medical Systems, LLC. He has received the Elite Salesman Award, President’s Award, U.S. Congressional VIP Citation, and achieved #1 status in selling various pharmaceutical drugs and medical devices throughout his career. Mr. Goodesmith shares his tremendous expertise as a staff writer for the DC Health-Technology Examiner, based on his exceptional knowledge about the epidemiology of health-related issues and via medical device, regenerative, biological solutions. You may reach Mr. Goodesmith at his corporate email address: tony@standardmed.us. We pride ourselves on our distinct array of medical devices and diagnostic equipment we offer to the healthcare community, which delivers the highest quality control, safety and efficacy with the latest breakthroughs in medical technology.

Our ultimate aim is to work daily with the sole purpose of raising the standards of healthcare delivery for all people.
We are part of the health care technology industry. Our target market is the US Federal Government, VAMC’s, DOD, State and local municipal agencies, and the overall wholesale/retail healthcare consumer market. Our primary products are diagnostic medical devices, to include durable medical equipment, regenerative medicine, and surgical implants/ wound care products. Important characteristics of these products are to aid in the diagnosis and to facilitate treatment of particular disease states and physical ailments of various types. Our products differ from our competitors, in that we offer state of the art cutting edge medical devices, diagnostics and supplies in an underserved and specialized market population.

NEW YORK OFFICE

477 Madison Avenue,

6th floor,

New York, NY 10022

Email. support@standardmed.us

MARYLAND OFFICE

8115 Maple Lawn Blvd.,

Suite #350 3rd Floor,

Fulton, MD 20759

Email. support@standardmed.us

FLORIDA OFFICE

10752 Deerwood Park Blvd.,

Suite 100,

Jacksonville, FL 32256

Email. support@standardmed.us

Standard Medical Equipment Systems, LLC, Hospital Supplies, Fulton, MD